The resort, which celebrates its 20th anniversary this year, was awarded the honour above all other golf clubs in Wales because of its diversity, outstanding customer service and commitment to the environment.
Derek Smith, General Manager was delighted with the accolade: “This is the result of many years of hard work by each and every person at the resort, and I can’t wait to go back and let everyone know.
“There has always been a vision at Cottrell, that the resort needed to be more than just a golf club. The economic downturn spurred on an ambitious team to diversify and offer a wide range of facilities to a wide-ranging group whilst always keeping the integrity of the golf’ he added.
Forty years in the Golf Industry, Smith himself brings a wealth of knowledge and experience to the resort: “We aim to be accessible to all but 40 years in this industry has taught me that it is equally important to remain loyal to our members and this award proves that the team of staff we have here have delivered on every level. I’d also like to thank the owners of the resort David and Jonathan Johns-Powell for their continued support, their vision and their willingness to always invest in the resort”
Customer service has been a high priority at the resort which Smith attributes much of the resorts success to: “We listen to all our customers, from local visitors and tourists to our loyal members.
“Customer service is first and foremost here, all our staff undergo customer service training on an annual basis and we actively encourage feedback on our TripAdvisor profile. We have recently been awarded the TripAdvisor certificate of excellence, which we are also very proud of as it puts us within the top 10% of businesses to be given this status."
For further information contact Gaynor Openshaw-Smith on Tel: 01446 781781 or by e-mail by clicking here.